This service is provided by Epoq Legal Ltd registered in England and Wales under company number 3707955 with registered office at Middlesex House, 29-45 High Street, Edgware, Middlesex HA8 7UU ("ELL"), and ELL is the data controller of your personal data for the purposes of the Data Protection Act 1998. ELL has been appointed by Allianz Insurance plc (registered number 84638) with registered office at 57 Ladymead, Guildford, Surrey GU1 1DB ("ALLIANZ") to provide this service. ALLIANZ shall not have access to, nor shall process, any personal data that you submit via this Website, unless such access is required by law.
ELL is committed to ensuring that your privacy is protected. This policy explains how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
By submitting your personal via the data submission form provided on this Website, you give your consent that your personal information, including any sensitive data, may be held by ELL and processed as stated herein.
When you use this service you provide us with personal information, for example when you complete our online Documents we ask you to complete mandatory fields in order to personalise the Document for your needs. Depending on the type of Document that you complete, some of the information you provide to us will be sensitive data (as defined in the Data Protection Act 1998). We will process this information for the purpose of administration and operation of the service.
ELL may from time to time aggregate information and statistics for the purposes of monitoring website usage in order to help us develop this Website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. ELL or our agents and sub-contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our services.
ELL or any of our subsidiaries or holding companies and any reseller, introducer or agent through which you were introduced to this service may use your information to contact you by letter, telephone or email, to pass on information about products, updates and other issues in which you may be interested. If you would rather not receive this information, please tick the relevant boxes on the data submission form.
Because of the nature of the internet and our international operations, we may process data in relation to this service in facilities which may from time to time be located outside of the European Economic Area. Any such facilities will at all times be protected by the EU 'Safe Harbor' provisions (upon introduction). ELL shall take all reasonable steps to ensure that the information is kept securely and only used for the purpose for which it is provided. We may also transfer your information to other countries. In the event that we do this ELL shall take all reasonable steps that any party to whom the information is passed is able to provide an adequate level of protection of such personal data.
We will not rent or sell your personal information without your permission.
Whilst using this site, some information is collected automatically using 'cookies' or local storage.
What are cookies?
A cookie is a small text file that is sent to your web browser and stored in the memory of your device when you visit a website. Cookies are useful because they enable collection of user data and analysis of how the website is being used by visitors, to optimise and create the best possible customer experience.
Some cookies are temporary to your browsing session and deleted every time you close your browser. Other cookies remain on your device until they expire or you delete them from your device's cache.
What information do they not hold?
The cookies we use do not hold any data that can identify you personally, such as; names, phone numbers, email addresses, mailing addresses, bank account numbers or credit card information.
What cookies do we use?
This site uses essential ('strictly necessary') cookies as they are essential to the effective operation of our website. Examples of use include:
Non-essential cookies - Performance
To help us understand how visitors use our site and to measure it's performance, this site uses web analytics cookies provided by Google Analytics. We only use trusted web analytics platforms that provide statistical insight into interaction and behaviours of website visitors.
Non-essential cookies - Functional
This site uses functional cookies to help remember settings and information when you return to our site and navigate different pages. These cookies are also used for tracking as you navigate different pages prior to purchasing your policy. For example:
Accepting or rejecting cookies
You may be able to configure your internet browser to warn you each time a new cookie is about to be stored, so that you may make a decision whether to accept or reject it. If cookies are already on your system, you can delete them.
For more information about cookies and how to delete them, please visit:
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our site. You cannot be identified from this information and it is only used to assist us in providing an effective service on this Website.
We reserve the right to use other tracking technologies in the future.
We may from time to time supply the owners or operators of third party websites from which it is possible to link to our site with information relating to the number of users linking to this Website from such third party website. You cannot be identified from this information.
The security of your personal information is very important to ELL. All personal information that you supply to ELL either in respect of yourself or another individual will be treated in confidence by us and will not be disclosed to third parties except in accordance with this policy, where your consent has been otherwise received or where required by law.
The internet is not a secure medium. However we take security issues very seriously and abide by strict internal standards. Some of the relevant security procedures are described in this policy.
We capture certain information such as your name, postal address, email address, telephone number and your credit card number and expiry date (where applicable) or bank account details (where applicable) over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. Furthermore, we do not send full credit card details (where applicable) back to your screen, for fear of these being overlooked or compromised.
We have installed a mechanism which ensures that there is an encrypted private connection between you and this Website. This mechanism is commonly referred to as SSL and uses digital server identities to help assure you that the website you access is this Website. This is done using a service run by 'DigiCert', a well known certification system technology provider. When you access certain pages which involve the transmission of confidential information over the internet, your browser will be provided with an electronic certificate confirming that you have accessed this Website. These communications between you and this Website will be encrypted. In addition, similar communications with banks, credit providers and with suppliers will be encrypted. You are recommended to use the facilities of your browser to confirm which pages are secured in this way. Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location that can only be accessed by authorised personnel.
We also aim to keep your information confidential. ELL's internal procedures cover the storage, access and disclosure of your information. ELL has appropriate technical and organisational measures in place to guard your personal information against unauthorised or unlawful processing, accidental loss or damage. Please ensure you keep your password confidential and remember to log out when not using the site to prevent unauthorised access.
ELL shall not retain your personal data which has been processed for the purposes and as indicated herein, for any longer period than is necessary to achieve the purposes set out herein.
If any of the information that you have provided to us on this Website changes, for example if you change your email address, name or payment details (where applicable) please contact us by sending an email with the updated information to firstname.lastname@example.org. Even if you notify ALLIANZ of any updates, you must notify us separately.
If you believe that we are holding inaccurate information about you, please contact email@example.com and we will be happy to correct any errors.
You have the right to request a copy of all personal information we hold about you, for which there may be a fee of up to £10. Please contact firstname.lastname@example.org.